Senior On-Site Server Support Specialist

Worldwide TechServices; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Additional incentive for closed calls

Job summary

A leading technology service provider in Jacksonville is seeking a Senior Server Support Specialist. The position involves troubleshooting various client products, providing customer support, and ensuring compliance with service level agreements. The ideal candidate will have a technical school certification and 0-2 years of experience, with a focus on customer service and the ability to handle technical issues directly with clients. Additional requirements include maintaining OEM certifications and possessing reliable transportation.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround.

Skills

Technical communication

Customer service

Basic repair skills

Ability to lift 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A leading technology service provider in Jacksonville is seeking a Senior Server Support Specialist. The position involves troubleshooting various client products, providing customer support, and ensuring compliance with service level agreements. The ideal candidate will have a technical school certification and 0-2 years of experience, with a focus on customer service and the ability to handle technical issues directly with clients. Additional requirements include maintaining OEM certifications and possessing reliable transportation.