Senior On-Site Server Support Technician

Worldwide TechServices; Mechanicsville (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global leader in technology services is looking for a Senior Server Support professional in Mechanicsville, VA. This role involves troubleshooting and repairing a variety of client products, including desktops and servers, while ensuring customer satisfaction. Candidates should have a technical school certification, relevant experience, and the ability to communicate effectively with clients. Responsibilities include providing customer support, completing administrative tasks for service calls, and ensuring inventory control. Competitive compensation and career growth opportunities await.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory.
• Report all activity accurately and timely.
• Understand and work within safety guidelines.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global leader in technology services is looking for a Senior Server Support professional in Mechanicsville, VA. This role involves troubleshooting and repairing a variety of client products, including desktops and servers, while ensuring customer satisfaction. Candidates should have a technical school certification, relevant experience, and the ability to communicate effectively with clients. Responsibilities include providing customer support, completing administrative tasks for service calls, and ensuring inventory control. Competitive compensation and career growth opportunities await.