Senior Server Support Technician - Onsite Travel Ready

Worldwide TechServices; Saint Petersburg (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology service provider is looking for a Dynamic Server Support technician in Florida. This senior role involves troubleshooting products like desktops and servers, delivering exceptional customer service, and ensuring swift problem resolution. The ideal candidate should have technical certification and a knack for communication. Responsibilities include managing service calls and adhering to established guidelines. This role requires occasional travel and physical ability to lift equipment. Join a leading firm focused on technology solutions.

Qualifications

• Technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift and move equipment up to 50 lbs

Own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology service provider is looking for a Dynamic Server Support technician in Florida. This senior role involves troubleshooting products like desktops and servers, delivering exceptional customer service, and ensuring swift problem resolution. The ideal candidate should have technical certification and a knack for communication. Responsibilities include managing service calls and adhering to established guidelines. This role requires occasional travel and physical ability to lift equipment. Join a leading firm focused on technology solutions.