Server Support Specialist — Per-Call Incentive

Worldwide TechServices, LLC; Milwaukee (WI); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

Worldwide TechServices, LLC is seeking a Dynamic Server Support specialist to troubleshoot desktops, laptops, servers, and ESF for clients. The role requires strong client communication and timely issue resolution, with travel to customer sites as needed.

This senior-level position emphasizes service quality, adherence to SLAs, and accurate real-time reporting. A technical school certification or equivalent and 0-2 years of related experience are typical requirements.

Qualificações

• Technical school certification or equivalent required; 0-2 years of relevant experience preferred.
• OEM certifications maintenance as directed by management.
• Valid driver’s license and reliable transportation required.

Responsabilidades

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLA.
• Meet customer service satisfaction criteria and follow guidelines.
• Complete administrative tasks and real-time reporting for each call.
• Follow policies and documents for successful service delivery.
• Ensure asset/inventory control and prompt turnaround of parts.
• Report activity accurately and timely.
• Comply with safety policies in daily work.
• Other duties as needed to meet business needs.

Conhecimentos

Technical communication

Driving

Long-distance travel

Lifting up to 50 lbs

Repair toolkit

Formação académica

Technical school certification or equivalent

Driver’s license

OEM Certifications

Ferramentas

Hardware knowledge

Software knowledge

Descrição da oferta de emprego

Worldwide TechServices, LLC is seeking a Dynamic Server Support specialist to troubleshoot desktops, laptops, servers, and ESF for clients. The role requires strong client communication and timely issue resolution, with travel to customer sites as needed.

This senior-level position emphasizes service quality, adherence to SLAs, and accurate real-time reporting. A technical school certification or equivalent and 0-2 years of related experience are typical requirements.