On-Site Server Support Technician — Bonus per Call Resolved

Worldwide TechServices, LLC; Rochester (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices, LLC in Rochester, MN is seeking a Dynamic Server Support professional. This senior role performs repair and troubleshooting of desktops, laptops, servers, and related equipment, interacting directly with clients to resolve issues quickly and accurately.

Responsibilities include handling service calls within SLAs, documenting activities, maintaining asset control, and ensuring safety standards. Travel to client locations and lifting up to 50 lbs may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Client travel

Lifting up to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Hardware knowledge

Job description

Worldwide TechServices, LLC in Rochester, MN is seeking a Dynamic Server Support professional. This senior role performs repair and troubleshooting of desktops, laptops, servers, and related equipment, interacting directly with clients to resolve issues quickly and accurately.

Responsibilities include handling service calls within SLAs, documenting activities, maintaining asset control, and ensuring safety standards. Travel to client locations and lifting up to 50 lbs may be required.