Senior Server & Deskside Support Technician

Worldwide TechServices LLC; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices LLC in Milwaukee, WI, is seeking a Dynamic Server Support technician for a senior position focused on repairing client products. The role involves troubleshooting desktops, laptops, and servers while directly interacting with clients to resolve technical issues.

The ideal candidate will have a technical school certification and some relevant experience, along with the ability to work efficiently with clients. Responsibilities include meeting customer service criteria and maintaining accurate documentation.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs.

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Worldwide TechServices LLC in Milwaukee, WI, is seeking a Dynamic Server Support technician for a senior position focused on repairing client products. The role involves troubleshooting desktops, laptops, and servers while directly interacting with clients to resolve technical issues.

The ideal candidate will have a technical school certification and some relevant experience, along with the ability to work efficiently with clients. Responsibilities include meeting customer service criteria and maintaining accurate documentation.