Senior On-Site Equipment & Services Specialist

Ricoh Americas Corporation; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k) plan

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist to support high-volume copiers and related equipment, perform maintenance, setup, and basic repairs, and coordinate with customers.

The role may involve travel between customer sites, shipping/receiving tasks, logging service data, and occasional receptionist duties; overtime evenings or weekends may be required.

Qualifications

• Requires high school diploma or GED and 1–2 years related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Perform basic equipment troubleshooting and elevate calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc)
• Performs duties of scanning and/or imaging documents.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.

Skills

Customer service

Troubleshooting

MS Office

Communication

Independent worker

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist to support high-volume copiers and related equipment, perform maintenance, setup, and basic repairs, and coordinate with customers.

The role may involve travel between customer sites, shipping/receiving tasks, logging service data, and occasional receptionist duties; overtime evenings or weekends may be required.