Onsite Service Specialist - Print & Client Care

Ricoh Americas Corporation; Atchison (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist to provide hands-on support for high-volume printing, production, and mail tasks. You will troubleshoot equipment, coordinate service events, and assist with reception duties, contributing to seamless client experiences in a fast-paced environment.

You will maintain records, manage inventory, and ensure safety while delivering exceptional service to customers and colleagues at a dynamic on-site location.

Qualifications

• High school diploma or GED with at least 1 year of relevant work experience.
• Basic proficiency in MS Office and simple computer tasks.
• Strong communication and ability to work in a fast-paced, customer-centric environment.

Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Job description

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist to provide hands-on support for high-volume printing, production, and mail tasks. You will troubleshoot equipment, coordinate service events, and assist with reception duties, contributing to seamless client experiences in a fast-paced environment.

You will maintain records, manage inventory, and ensure safety while delivering exceptional service to customers and colleagues at a dynamic on-site location.