Senior On-Site Copier & Mailroom Specialist

Ricoh USA, Inc.; Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Insurance options

Retirement plan (401K)

Tuition assistance

Paid time off

Job summary

Ricoh USA, Inc. in Dallas, TX seeks a Senior On-Site Service Specialist to operate high-volume copy, binding, and mailing equipment at customer sites. You will perform basic maintenance, troubleshoot issues, and manage documentation and logs.

Essential duties include setting up devices, scanning documents, coordinating service calls, and occasionally performing reception or mail duties. Travel between buildings may be required.

Qualifications

• High school diploma or GED required with 1-2 years related work experience.
• Some related copy job experience is preferred.
• Valid driver's license and minimum auto liability exposure may be required.
• Competent in basic computer skills including MS Office Suite.

Responsibilities

• Run high volume/production copy machines and perform binding and finishing work.
• Ensure copiers are working properly and check quality via daily inspections; clear paper jams and inform technicians.
• Perform basic equipment troubleshooting and escalate to technicians.
• Set up equipment as prescribed by the customer (toner, paper, etc.).
• Perform scanning and imaging of documents.
• May perform Reception services on a temporary/occasional basis.
• Maintain records for management reports and inventories of supplies.
• Distribute mail, packages, and supplies; coordinate with designated drop-off points.
• Respond to and coordinate all service calls required by customer.
• Travel between customer buildings as needed.

Skills

Customer relations

Verbal communication

Troubleshooting

Problem solving

Reading manuals

Basic computer skills

MS Office Suite

Education

High school diploma or GED

1-2 years related work experience

Tools

MS Office Suite

Job description

Ricoh USA, Inc. in Dallas, TX seeks a Senior On-Site Service Specialist to operate high-volume copy, binding, and mailing equipment at customer sites. You will perform basic maintenance, troubleshoot issues, and manage documentation and logs.

Essential duties include setting up devices, scanning documents, coordinating service calls, and occasionally performing reception or mail duties. Travel between buildings may be required.