Senior On-Site Copier & Operations Specialist

Ricoh USA, Inc.; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K retirement plan

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist in Detroit, MI to support on-site production, mail, and bindery operations. You will manage high-volume copying, perform basic repairs, and assist with reception and building support duties as needed.

Responsibilities include operating copy machines, monitoring quality, performing setup, and coordinating with technicians. Occasional travel between customer sites and overtime may be required to meet deadlines.

Qualifications

• High school diploma or GED required.
• One to two years of related work experience required.
• Demonstrated competency in basic computer skills, including proficiency in Microsoft Office Suite.

Responsibilities

• Operates high-volume copying and finishing equipment and performs related duties.
• Conducts daily quality inspections to ensure copier functionality and reports issues.
• Performs basic troubleshooting and escalation to technicians as needed.
• Sets up equipment per customer specifications and handles mail, shipments, and receiving duties.
• Maintains records, logs, and management reports for job activities.
• May travel between customer buildings and assist with reception or light building duties.

Skills

Customer service

Verbal communication

Problem solving

Independent worker

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist in Detroit, MI to support on-site production, mail, and bindery operations. You will manage high-volume copying, perform basic repairs, and assist with reception and building support duties as needed.

Responsibilities include operating copy machines, monitoring quality, performing setup, and coordinating with technicians. Occasional travel between customer sites and overtime may be required to meet deadlines.