Senior On-Site Copier & Service Lead

Ricoh USA, Inc.; New Albany (OH); On-site; USD 48,770,000 - 61,778,000; Full time

Benefits offered by this job

Health insurance

401(k)

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist in New Albany, OH to manage high-volume copy operations and related tasks on customer sites.

The role includes setup, scanning, mail handling, and basic maintenance, reporting, and coordination of service calls. The perfect candidate will have strong communication skills, a high school diploma, 1–2 years copy-related experience, and familiarity with MS Office.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver\'s license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Performs basic equipment troubleshooting and elevate calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
• Performs duties of scanning and/or imaging documents.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.

Skills

Copier operation

Customer service

Basic computer skills

MS Office

Education

High School Diploma

Tools

Copier equipment repair

Shipping/receiving procedures

Job description

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist in New Albany, OH to manage high-volume copy operations and related tasks on customer sites.

The role includes setup, scanning, mail handling, and basic maintenance, reporting, and coordination of service calls. The perfect candidate will have strong communication skills, a high school diploma, 1–2 years copy-related experience, and familiarity with MS Office.