Mail Center & Copy Services Specialist

Ricoh USA, Inc.; Cincinnati (OH); On-site; USD 48,825,000 - 51,577,000; Full time

Benefits offered by this job

401K

Healthcare options

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. in Cincinnati, OH is seeking a Senior On-Site Service Specialist to perform high-volume copying, binding, mailing, and related service tasks. The role demands strong customer service skills and the ability to troubleshoot copier equipment at customer sites.

Responsibilities include setup, scanning, and light reception duties, with occasional travel between customer locations. You will maintain service logs and support shipping/receiving, ensuring timely completion of jobs.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum auto insurance coverage per Ricoh.
• Demonstrate competency in MS Office Suite.

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Performs basic equipment troubleshooting and elevate calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
• Performs duties of scanning and/or imaging documents.
• Maintains records for management reports and inventories of supplies needed.

Skills

Customer service

Troubleshooting

Communication skills

MS Office

Technical reading

Copy machine operation

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh USA, Inc. in Cincinnati, OH is seeking a Senior On-Site Service Specialist to perform high-volume copying, binding, mailing, and related service tasks. The role demands strong customer service skills and the ability to troubleshoot copier equipment at customer sites.

Responsibilities include setup, scanning, and light reception duties, with occasional travel between customer locations. You will maintain service logs and support shipping/receiving, ensuring timely completion of jobs.