On-Site Service Specialist: Copy, Mail & Repair

Socket.dev; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Ricoh is seeking a Senior On-Site Service Specialist to provide operations support across copier, binding, mail, and related on-site services. The role involves setup, troubleshooting, maintenance, and coordinating with customers to ensure quality and timely delivery.

You will travel between customer sites, perform light maintenance, maintain logs, and support reception or meeting room setups as needed. Requires HS diploma and 1-2 years copy/tech experience, with proficient MS Office skills.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including MS Office Suite

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Performs basic equipment troubleshooting and elevate calls to technicians
• Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
• Performs duties of scanning and /or imaging documents
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include ’purging' and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology
• Ensures data for Ricoh MOR, SPG and job logs are captured
• Performs other duties as assigned.

Skills

Customer relations

Verbal communication

Troubleshooting

Independent work

Flexibility

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh is seeking a Senior On-Site Service Specialist to provide operations support across copier, binding, mail, and related on-site services. The role involves setup, troubleshooting, maintenance, and coordinating with customers to ensure quality and timely delivery.

You will travel between customer sites, perform light maintenance, maintain logs, and support reception or meeting room setups as needed. Requires HS diploma and 1-2 years copy/tech experience, with proficient MS Office skills.