Senior On-Site Copy & Service Specialist

Socket.dev; Quincy (MA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, life, and disability保

401K retirement plan

HSA and FSA investments

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh is seeking a Senior On-Site Service Specialist to operate high-volume copiers, perform maintenance, and manage service duties at customer locations. The role involves setup, troubleshooting, and coordination of shipments and mail tasks to ensure smooth operations.

The position may require occasional receptionist duties, light maintenance, and travel to multiple sites. Strong communication and MS Office skills are essential for success.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum auto insurance coverage.
• Demonstrate competency in MS Office Suite.

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Performs basic equipment troubleshooting and elevates calls to technicians.
• Distributes office supplies, mail, and fax transmissions as required.
• Maintains records for management reports and inventories of supplies.
• Travel between customer sites may be required.

Skills

Customer service

Communication skills

MS Office

Attention to detail

Education

High school diploma or GED

1-2 years related work experience

Tools

Copier equipment

Shipping/receiving procedures

Basic electronics knowledge

Job description

Ricoh is seeking a Senior On-Site Service Specialist to operate high-volume copiers, perform maintenance, and manage service duties at customer locations. The role involves setup, troubleshooting, and coordination of shipments and mail tasks to ensure smooth operations.

The position may require occasional receptionist duties, light maintenance, and travel to multiple sites. Strong communication and MS Office skills are essential for success.