On-Site Services Specialist - Copy, Mail & Equipment Support

Ricoh USA, Inc.; Coppell (TX); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K retirement savings plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and paid holidays

Job summary

Ricoh USA, Inc. in Coppell, TX seeks a Senior On-Site Service Specialist to operate high-volume copiers and provide maintenance at customer sites. The role includes shipping/receiving, mail handling, and light reception duties, with potential travel between customer buildings.

Ideal candidates have a high school diploma, 1–2 years related experience, and proficiency with MS Office. This is a full-time on-site position offering comprehensive benefits and overtime as needed.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver''s license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
• Performs duties of scanning and/or imaging documents.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.

Skills

Customer relations

Verbal communication

Troubleshooting

Independence

Flexibility

Attention to detail

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Ricoh USA, Inc. in Coppell, TX seeks a Senior On-Site Service Specialist to operate high-volume copiers and provide maintenance at customer sites. The role includes shipping/receiving, mail handling, and light reception duties, with potential travel between customer buildings.

Ideal candidates have a high school diploma, 1–2 years related experience, and proficiency with MS Office. This is a full-time on-site position offering comprehensive benefits and overtime as needed.