Senior On-Site Copier & Mail Services Specialist

Ricoh USA, Inc.; El Paso (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401K

HSA and FSA

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. in El Paso, TX is seeking a Senior On-Site Service Specialist to operate and maintain high-volume copiers and related equipment at customer sites.

You will troubleshoot equipment, perform setup, service calls, and coordinate with technicians, while providing excellent customer service and accurate records.

This role may require overtime, travel between sites, and light building support duties, with a focus on reliability and efficiency.

Qualifications

• Requires high school diploma or GED and 6+ months of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Perform basic equipment troubleshooting and upscale calls to technicians
• Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
• Performs duties of scanning and /or imaging documents
• May perform Reception services on temporary/occasional basis
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology
• Ensures data for Ricoh MOR, SPG and job logs are captured
• Performs other duties as assigned.

Skills

Customer service

Troubleshooting

Independent work

Communication

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh USA, Inc. in El Paso, TX is seeking a Senior On-Site Service Specialist to operate and maintain high-volume copiers and related equipment at customer sites.

You will troubleshoot equipment, perform setup, service calls, and coordinate with technicians, while providing excellent customer service and accurate records.

This role may require overtime, travel between sites, and light building support duties, with a focus on reliability and efficiency.