Senior Office Services & Guest Experience Lead

Opensity Solutions; New York (NY); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Job summary

Opensity Solutions in New York, NY seeks a Lead Office Services Associate to deliver high-end hospitality and back‑office support for a professional services environment.

You will manage meeting spaces, coordinate with Facilities, Security and IT, and ensure every client interaction reflects our standards of discretion, warmth, and attentiveness. A strong presence and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years in hospitality, guest services, or customer service.
• Experience in fast-paced client-facing environments preferred.

Responsibilities

• Provide warm, professional reception and hospitality to clients and guests.
• Manage meeting and event spaces, scheduling, and room setup.
• Coordinate with internal teams to support client experiences and events.
• Ensure cleanliness, readiness, and presentation of client-facing areas.
• Respond promptly to inquiries and maintain discretion with sensitive information.

Skills

Customer service orientation

Verbal and written communication

Multitasking

Attention to detail

Problem solving

Confidentiality

Microsoft Office

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Meeting and event space reservation systems

Workplace management platforms

Visitor management systems

Hospitality applications

Job description

Opensity Solutions in New York, NY seeks a Lead Office Services Associate to deliver high-end hospitality and back‑office support for a professional services environment.

You will manage meeting spaces, coordinate with Facilities, Security and IT, and ensure every client interaction reflects our standards of discretion, warmth, and attentiveness. A strong presence and teamwork are essential.