Senior Office Services & Guest Experience Lead

Forrest Solutions LLC; New York (NY); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Lead Office Services Associate to ensure smooth office operations within a professional financial services setting in New York. You will welcome clients, guests, and staff, deliver high‑touch hospitality, and coordinate meeting rooms and events to support the client experience.

You will anticipate needs, balance discretion with warmth, and partner with facilities, security, technology, and F&B teams to maintain presentation, confidentiality, and seamless service

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required.
• Experience in a fast-paced client-facing environment preferred.
• Technical Skills: Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with meeting and event space reservation systems, workplace management platforms, visitor management systems, or hospitality applications preferred.

Responsibilities

• Serve as a warm, welcoming, and professional presence, creating an exceptional first impression for clients, guests, executives, and employees from the moment they arrive.
• Deliver a high-touch hospitality experience within a professional financial services environment, balancing genuine warmth and attentiveness with discretion, polish, and professionalism.
• Anticipate client and guest needs and provide proactive assistance and thoughtful solutions that create a seamless and personalized experience.
• Tactically manage and reserve meeting and event spaces for clients and guests, selecting spaces based on purpose, attendance, timing, technology, catering, accessibility, and other requirements.
• Coordinate and optimize meeting and event space utilization, addressing scheduling conflicts and special requests to support client experience and business needs.
• Ensure meeting spaces are prepared, welcoming, and presentation-ready prior to arrival, including room configuration, technology, refreshments, supplies, and amenities.
• Maintain awareness of daily meeting activity and high-volume periods, VIP engagements, and potential service needs.
• Partner with Conference Services, Facilities, Security, Technology, Food & Beverage, and other teams to coordinate the client and guest experience.
• Conduct regular walkthroughs of reception areas, meeting rooms, event spaces to maintain standards of cleanliness and hospitality.
• Respond promptly to client inquiries, concerns, and requests, following up as needed.
• Develop relationships with frequent clients, guests, and internal stakeholders by recognizing preferences and delivering personalized service.
• Exercise sound judgement, discretion, and confidentiality with clients and sensitive information.
• Support client meetings, executive engagements, events, and other high-profile activities, adapting to changing needs.
• Identify opportunities to elevate the client/guest experience through service touches and attentiveness to preferences.
• Serve as a brand ambassador reflecting professionalism, hospitality, and service standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Discretion

Microsoft Office

Hospitality experience

Education

High school diploma or equivalent

Tools

Meeting room software

Job description

Opensity Solutions is seeking a Lead Office Services Associate to ensure smooth office operations within a professional financial services setting in New York. You will welcome clients, guests, and staff, deliver high‑touch hospitality, and coordinate meeting rooms and events to support the client experience.

You will anticipate needs, balance discretion with warmth, and partner with facilities, security, technology, and F&B teams to maintain presentation, confidentiality, and seamless service