Senior Office Assistant & Lead Clerk

CalHR; Oakhurst (CA); On-site; USD 39,000 - 49,000; Full time

Job summary

CalHR is seeking an Office Assistant III to perform advanced clerical and office support duties with limited supervision. The role may involve lead-work, staff training, and handling cases through automated systems.

The incumbent will interpret rules, policies, and programs related to department records and services. They will supervise, screen applicants, and manage high-volume tasks while ensuring accuracy and compliance with established guidelines.

Qualifications

• Two years of full-time clerical experience in an office environment, including one year at journey level.
• Ability to explain policies and regulations to staff and customers.
• Experience in interviewing and screening applicants is preferred.
• Strong organizational, multitasking and prioritization skills.
• Proficiency with standard office software and automated systems.

Responsibilities

• Explain policies and procedures to staff and customers.
• Coordinate, distribute, and reprioritize work tasks.
• Monitor quality and timeliness of work.
• Assist others with complex or non-routine matters.
• Provide supervisor with feedback on processes and staff.
• Address complaints and explain regulations to customers or the public.
• Respond to inquiries regarding departmental functions and services.
• Obtain information from customers to determine appropriate actions.
• Explain the proper use of forms and documents.
• Operate standard office equipment.
• Compose correspondence, reports, and memos.
• Review submissions for accuracy and completeness.
• Process forms and documents per guidelines.
• Maintain and update manual or electronic files.

Skills

Office coordination

Policy explanation

Training & development

Interviews

Data entry

Communication

Job description

CalHR is seeking an Office Assistant III to perform advanced clerical and office support duties with limited supervision. The role may involve lead-work, staff training, and handling cases through automated systems.

The incumbent will interpret rules, policies, and programs related to department records and services. They will supervise, screen applicants, and manage high-volume tasks while ensuring accuracy and compliance with established guidelines.