Senior Network Operations Technician — 24/7 Remote Support

Verra Mobility; Arizona; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Verra Mobility is seeking a Senior Operations Technician to support our Regional Operations team across the United States and parts of Canada. You will perform remote troubleshooting, monitor roadside devices, and ensure uptime of the VCC managed network.

The role requires deep operations knowledge, problem solving on complex issues, and leadership in a fast-paced environment. Flexibility for on-call shifts and continuous learning is essential.

Qualifications

• Bachelor’s or Associate’s degree in IT/CS or related field with 2+ years in Operations/Remote Troubleshooting, or equivalent experience.
• Preferred Agile Scrum Certification (Scrum Master/Product Owner/Fundamentals).
• Experience scripting or programming in PowerShell, Python or Visual Basic.
• Strong knowledge of computing, data troubleshooting, and network/remote system troubleshooting.

Responsibilities

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate records of account documentation.
• Coordinate with VCC Support teams for remote technical support verifications and downtime reporting.
• Maintain VCC documentation and databases with accuracy and timeliness.
• Work in a 7x24x365 environment including on-call coverage.
• Review Red-Light Camera locations for proper operation and image quality.
• Learn new technologies and participate in planning and backlog sessions.
• Drive timely closure of assigned trouble tickets and provide proactive service improvements.

Skills

Remote troubleshooting

Network troubleshooting

Data management

Scripting languages

Education

Bachelor’s or Associate’s degree in IT/CS

Tools

Power BI Pro

Visio

Microsoft Office Suite

Job description

Verra Mobility is seeking a Senior Operations Technician to support our Regional Operations team across the United States and parts of Canada. You will perform remote troubleshooting, monitor roadside devices, and ensure uptime of the VCC managed network.

The role requires deep operations knowledge, problem solving on complex issues, and leadership in a fast-paced environment. Flexibility for on-call shifts and continuous learning is essential.