Senior NetOps & Remote Troubleshooting Technician

Verra Mobility; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility is seeking a Senior Operations Technician to support our Regional Operations team across the United States and parts of Canada. You will remotely troubleshoot, monitor sites and roadside devices, and maintain system uptime for the VCC network.

The role requires deep operations knowledge, leadership in complex issues, and the ability to adapt as needs change. You will collaborate with managers, supervisors and technicians to ensure service excellence.

Qualifications

• Bachelor’s or Associate degree in IT or related field with 2 years’ ops/remote troubleshooting experience
• Preferred Agile Scrum Certification (Scrum Master/Product Owner/Fundamentals)
• Experience with scripting languages such as PowerShell, VB or Python; strong data and networking troubleshooting

Responsibilities

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve discrepancies or issues.
• Coordinate with VCC Support teams for remote verifications, downtime reporting and ticket tracking.
• Maintain VCC documentation and databases with accuracy.
• Work across 7x24x365 shifts including on-call coverage.
• Review Red-Light Camera locations and ensure image quality.
• Manage multiple tasks including tickets, communications and follow-ups.
• Identify opportunities to improve service offerings and adhere to SLAs.

Skills

Remote troubleshooting

Network troubleshooting

Data management

Scripting

Agile Scrum knowledge

Education

Bachelor’s or Associate degree in IT/CS or related field

2+ years in Operations/Remote Troubleshooting

Tools

PowerShell

Visual Basic

Python

Microsoft Power BI Pro

Visio

Outlook

Job description

Verra Mobility is seeking a Senior Operations Technician to support our Regional Operations team across the United States and parts of Canada. You will remotely troubleshoot, monitor sites and roadside devices, and maintain system uptime for the VCC network.

The role requires deep operations knowledge, leadership in complex issues, and the ability to adapt as needs change. You will collaborate with managers, supervisors and technicians to ensure service excellence.