Senior Ops Technician: Lead Remote Troubleshooting & Uptime

Verra Mobility Corporation; United States; Teletrabalho; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Verra Mobility seeks a Senior Operations Technician to support regional operations across the United States and parts of Canada, focusing on remote troubleshooting and uptime for devices managed by the VCC.

The role requires extensive problem solving in a fast-paced 7x24 environment, collaboration with support teams, and ongoing learning of new technologies. Strong documentation, data proficiency, and cross-functional coordination are essential.

Qualificações

• Bachelor’s degree in information technology, computer science or closely related field or two years’ experience in Operations or Remote Troubleshooting
• Preferred Agile Scrum Certification (Scrum Master, Product Owner or Scrum Fundamentals)
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in interpreting data for determining action
• Experience in managing multiple priorities
• Advanced skills with Microsoft Suite including Word, Excel, PowerPoint and Power BI Pro, Visio and Outlook

Responsabilidades

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve discrepancies or issues.
• Coordinate with VCC Support teams for remote technical support verifications, downtime reporting, and verification/tracking of remote equipment.
• Maintain VCCs documentation and databases with accuracy.
• Work all shifts in a 7x24x365 environment including rotating on-call coverage.
• Review Red-Light Camera locations and ensure equipment operates and images are high quality.
• Work in a fast-paced operational environment.
• Manage multiple tasks including ticket administration, communications, and follow-up.
• Learn in an on-the-job training environment and participate in planning/stand-ups/backlogs.
• Performs other duties and/or special projects as assigned; identify opportunities to improve service offering.
• Adhere to customer-specific procedures and SLAs as well as team KPIs.
• Willingness to learn new technologies and drive improvements.
• Provide expert work order management through driving, following up and closure of assigned trouble tickets.

Conhecimentos

Remote troubleshooting

Analytical thinking

Time management

Effective communication

Learning new tech

Formação académica

Bachelor’s degree

Associate’s degree

Ferramentas

PowerShell

Visual Basic

Python

Power BI Pro

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Visio

Descrição da oferta de emprego

Verra Mobility seeks a Senior Operations Technician to support regional operations across the United States and parts of Canada, focusing on remote troubleshooting and uptime for devices managed by the VCC.

The role requires extensive problem solving in a fast-paced 7x24 environment, collaboration with support teams, and ongoing learning of new technologies. Strong documentation, data proficiency, and cross-functional coordination are essential.