Remote Regional Operations Technician

verramobility; Mesa (AZ); On-site; USD 50,000 - 85,000; Full time

Job summary

Verra Mobility is seeking an Operations Technician to support our Regional Operations team (VCC) across the United States and parts of Canada. The role focuses on remote troubleshooting, site and roadside monitoring, and ensuring uptime for managed devices to keep client networks online.

Responsibilities include regulatory compliance, meticulous record-keeping, and collaboration with VCC Support teams to verify incidents, outages, and remote equipment stability.

Qualifications

• Bachelor's or Associate degree in IT or CS or closely related field; or 2 years' related experience.
• Preferred Agile Scrum Certification (Scrum Master, Product Owner, or Fundamentals).
• Experience scripting or programming in PowerShell, VB, or Python.
• Knowledge of computing, data troubleshooting, and remote system troubleshooting.
• Experience interpreting data to determine actions; able to manage multiple priorities.
• Advanced MS Office skills including Power BI Pro, Visio, Word, Excel, PowerPoint, Outlook.

Responsibilities

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate records of all account documentation.
• Coordinate with VCC Support teams for remote technical verifications and downtime reporting.
• Maintain VCC documentation and databases with accuracy and up-to-date records.
• Work 7x24x365 including rotating on-call coverage.
• Review Red-Light Camera locations and ensure image quality.
• Handle ticket administration, communications, and follow-up across tasks.
• Learn on-the-job; participate in planning, stand-ups, and backlogs.
• Identify opportunities to improve service offerings and adhere to SLAs.
• Provide expert work order management and closure of trouble tickets.

Skills

Remote troubleshooting

Network troubleshooting

Data management

Multitasking

Scripting

Agile/Scrum

Education

Bachelor's/Associate in IT or CS

Two years in Operations or Remote Troubleshooting

Tools

PowerShell

Visual Basic

Python

Power BI Pro

Visio

Outlook

Microsoft Office Suite

Job description

Verra Mobility is seeking an Operations Technician to support our Regional Operations team (VCC) across the United States and parts of Canada. The role focuses on remote troubleshooting, site and roadside monitoring, and ensuring uptime for managed devices to keep client networks online.

Responsibilities include regulatory compliance, meticulous record-keeping, and collaboration with VCC Support teams to verify incidents, outages, and remote equipment stability.