Remote Network Operations Technician (24/7 Uptime)

Verra Mobility; Mesa (AZ); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Verra Mobility's Regional Operations team is seeking an Operations Technician to support the US and parts of Canada. You will perform remote troubleshooting, monitor roadside devices, and maintain uptime across the VCC network, ensuring clients' equipment stays online and efficient.

You will collaborate with the VCC Support teams, handle ticketing and on-call rotations, review camera locations, and help drive process improvements while adhering to SLAs and company policies.

Qualificações

• Bachelor’s or associate degree in information technology or computer science, or equivalent with 2 years of operations/remote troubleshooting experience.
• Preferred Agile Scrum Certification (e.g., Scrum Master/PO/Fundamentals).
• Experience with scripting or programming languages such as PowerShell, Visual Basic, or Python.

Responsabilidades

• Provide remote troubleshooting and uptime support for regional devices in the VCC.
• Maintain accurate records of account documentation and SLA compliance.

Conhecimentos

Remote troubleshooting

Multi-tasking

Problem solving

Ticket management

On-call support

Formação académica

IT/CS degree

Ferramentas

PowerShell

Visual Basic

Python

Power BI Pro

Visio

Outlook

Descrição da oferta de emprego

Verra Mobility's Regional Operations team is seeking an Operations Technician to support the US and parts of Canada. You will perform remote troubleshooting, monitor roadside devices, and maintain uptime across the VCC network, ensuring clients' equipment stays online and efficient.

You will collaborate with the VCC Support teams, handle ticketing and on-call rotations, review camera locations, and help drive process improvements while adhering to SLAs and company policies.