Regional Operations Tech Lead

Verra Mobility

Mesa (AZ)

On-site

USD 90,000 - 130,000

Full time

38 hours ago

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Job summary

Verra Mobility in the United States is seeking a Lead Operations Technician for the Verra Command Center (VCC). This role provides advanced technical guidance, coordinates with Account Managers and Customer Service Specialists, and ensures region-wide operations meet the highest standards.

You will supervise remote support and roadside monitoring, ensure SLAs, keep roadside equipment performing optimally, ensure projects stay on schedule, and drive improvements while maintaining a positive work

Qualifications

Bachelor’s or Associate degree in IT or CS or related field, or equivalent experience.
Agile Scrum Certification (Scrum Master, Product Owner or Scrum Fundamentals) preferred.
Experience with scripting or programming languages such as PowerShell, Visual Basic, or Python.
Knowledge of computing and data troubleshooting.
Knowledge of network and remote system troubleshooting.
Knowledge of data management and information technologies.
Experience interpreting data to determine appropriate action.
Experience prioritizing multiple tasks.
Advanced skills with Microsoft Office including Word, Excel, PowerPoint; plus Power BI Pro, Visio, Outlook.

Responsibilities

Oversee technical operations within a designated region as a Lead Operations Technician.
Serve as liaison among the operations team, Account Managers and Customer Service Specialists.
Manage remote support and roadside monitoring systems to ensure service quality.
Ensure SLAs are consistently met and roadside equipment operates optimally.
Help keep projects on schedule and drive process improvements.
Foster a positive and efficient work environment while maintaining high performance.