7x24 Remote Operations Technician

American Traffic Solutions; Mesa (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Verra Mobility is seeking an Operations Technician to support the Regional Operations team in the VCC, ensuring roadside network devices stay online and performing at peak efficiency. You will troubleshoot remotely, monitor sites, and maintain uptime across the US and parts of Canada.

The role requires handling multiple tasks in a fast-paced environment, participating in planning sessions, and potentially rotating on-call shifts to meet SLAs. Training will be provided.

Qualifications

• Bachelor’s or Associate degree in information technology, computer science or closely related field, or 2+ years in Operations/Remote Troubleshooting.
• Preferred Agile Scrum Certification (Scrum Master/PO/Fundamentals).
• Preferred scripting or programming experience in PowerShell, Visual Basic, or Python.

Responsibilities

• Support regional operations across the US and parts of Canada.
• Perform remote troubleshooting and monitor site/roadside devices.
• Maintain accurate records and assist with SLA adherence.

Skills

Remote Troubleshooting

Network Troubleshooting

Data Management

Computing Knowledge

Education

Bachelor’s or Associate degree in IT / CS

Tools

PowerShell

Visual Basic

Python

Power BI Pro

Job description

Verra Mobility is seeking an Operations Technician to support the Regional Operations team in the VCC, ensuring roadside network devices stay online and performing at peak efficiency. You will troubleshoot remotely, monitor sites, and maintain uptime across the US and parts of Canada.

The role requires handling multiple tasks in a fast-paced environment, participating in planning sessions, and potentially rotating on-call shifts to meet SLAs. Training will be provided.