Senior Remote Operations Technician - 24/7 Uptime Lead
verramobility
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Job summary
Verra Mobility is seeking a Senior Operations Technician to support our United States and parts of Canada operations from the VCC. The role focuses on remote troubleshooting, site and roadside monitoring, and maintaining uptime for devices managed by the VCC.
The senior level requires deep operations knowledge, experience with multiple product lines or NetOps, and leading by example in problem-solving, standards adherence, and continuous improvement.
Qualifications
- Bachelor's or Associate's degree in information technology, computer science or related field and/or 2 years' Operations/Remote Troubleshooting experience.
- Preferred Agile Scrum Certification (Scrum Master, Product Owner or Scrum Fundamentals).
- Preferred scripting or programming knowledge (PowerShell, Visual Basic, or Python).
Responsibilities
- Ensure compliance with company policies and regulatory requirements.
- Maintain accurate records of all account documentation.
- Coordinate with VCC Support teams for remote technical support verifications and downtime reporting.
- Manage and update VCC documentation and databases with accuracy.
- Work across shifts in 7x24x365 environment including on-call coverage.
- Review Red-Light Camera locations and ensure equipment operates correctly and images captured are high quality.
Skills
Education
Tools
Job description
Verra Mobility is seeking a Senior Operations Technician to support our United States and parts of Canada operations from the VCC. The role focuses on remote troubleshooting, site and roadside monitoring, and maintaining uptime for devices managed by the VCC.
The senior level requires deep operations knowledge, experience with multiple product lines or NetOps, and leading by example in problem-solving, standards adherence, and continuous improvement.
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