Senior Operations Technician - Remote Uptime Lead

Verra Mobility; Mesa (AZ); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Verra Mobility seeks a Senior Operations Technician to support the Regional Operations team across the U.S. and parts of Canada. You will handle remote troubleshooting, monitor roadside devices, and ensure uptime for devices managed by the VCC.

A senior team member leads complex issues, drives standardization, and collaborates with managers and technicians to meet SLAs while adapting to changing needs.

Qualificações

• Bachelor’s or Associate degree in information technology, computer science or related field, or 2 years’ experience in Operations/Remote Troubleshooting.
• Prefer Agile Scrum certification (Scrum Master/PO/Fundaments).
• Experience scripting with PowerShell, Visual Basic, or Python.
• Strong data and network troubleshooting knowledge.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Ensure compliance with policies and regulatory requirements.
• Maintain accurate records of account documentation.
• Coordinate with support teams for remote verifications and downtime reporting.
• Manage and close work tickets, communications, and follow ups.
• Participate in daily stand-ups, backlogs, and planning activities.
• Provide expert work order management for assigned trouble tickets.

Conhecimentos

Remote troubleshooting

Network troubleshooting

Data management

Attention to detail

On-call experience

Formação académica

Bachelor’s or Associate in IT/CS

Ferramentas

PowerShell

Visual Basic

Python

Microsoft Office Suite

Power BI Pro

Descrição da oferta de emprego

Verra Mobility seeks a Senior Operations Technician to support the Regional Operations team across the U.S. and parts of Canada. You will handle remote troubleshooting, monitor roadside devices, and ensure uptime for devices managed by the VCC.

A senior team member leads complex issues, drives standardization, and collaborates with managers and technicians to meet SLAs while adapting to changing needs.