Senior Network Escalation Engineer, Switching - Herndon, VA - Active TS/SCI Required Information Technology

SOC LLC; Herndon (VA); On-site; USD 126,000 - 180,000; Full time

Benefits offered by this job

On-site in Herndon

Job summary

SOC LLC is seeking a Senior Network Escalation Engineer to support mission‑critical Federal customer environments in Herndon, VA. You will lead high‑priority escalations, perform advanced root cause analysis, and act as the senior technical authority during outages and executive escalations.

The role focuses on Juniper EX/QFX switching, EVPN/VXLAN, BGP, and OSPF within secure networks. You will mentor others, collaborate with Engineering, and develop scalable support processes for improved

Qualifications

• Security clearance TS/SCI at time of hire.
• On-site in Herndon, VA 9:00–17:00.
• 10+ years of enterprise networking experience.
• 5+ years of switching experience.
• 5+ years in a senior escalation role (TAC/Tier 3).
• Deep expertise with Juniper EX and QFX platforms.
• Strong knowledge of EVPN/VXLAN, BGP, OSPF, L2/L3 networks.
• Experience in DoD/IC or secure environments.
• Strong communication with technical and executive stakeholders.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead resolution of high‑priority customer escalations and act as senior GovTAC escalation point.
• Drive root cause analysis across networking, software, and hardware domains during incidents.
• Analyze packet captures, logs, and diagnostics to isolate complex issues.
• Reproduce issues in lab environments and validate fixes with Engineering.
• Develop mitigations, workarounds, and long‑term corrective actions.
• Collaborate with Engineering on defect identification and product improvements.
• Mentor engineers and share knowledge on best practices.
• Document troubleshooting methodologies and improve support processes.
• Serve as a trusted advisor to customers and internal stakeholders.

Skills

Enterprise networking

Senior escalation / TAC

EVPN/VXLAN

BGP

OSPF

Packet analysis

Root cause analysis

DoD/IC environments

Executive stakeholder management

Lab troubleshooting

Education

Bachelor's degree or equivalent in CS/IT/Engineering

Tools

Juniper EX/QFX

Python

Job description

Senior Network Escalation Engineer is needed for a DIRECT HIRE opportunity with SOC's client in Herndon, VA

We are seeking a Senior Technical Escalation Engineer to support mission‑critical Federal customer environments leveraging Juniper Enterprise and Data Center networking solutions. In this highly visible role, you will lead the resolution of complex customer issues, drive root cause analysis, and serve as the senior technical authority during critical outages and executive‑level escalations.

This position is focused on supporting Juniper Enterprise and Data Center Switching technologies, primarily EX and QFX platforms, within highly secure Federal and Intelligence Community environments. The successful candidate will possess deep switching expertise, advanced troubleshooting capabilities, and experience managing complex customer escalations in production networks.

You will partner closely with customers, Engineering, Product Management, and Support teams to resolve technical challenges, improve product quality, and deliver exceptional customer outcomes.

What You'll Do

• Lead resolution of high‑priority and executive‑level customer escalations.
• Serve as a senior GovTAC escalation point for Federal customers using Juniper switching technologies.
• Drive troubleshooting efforts during Severity 1 incidents and production outages.
• Perform advanced root cause analysis across networking, software, and hardware domains.
• Analyze packet captures, logs, protocol behavior, and system diagnostics to isolate complex issues.
• Reproduce customer‑reported issues in lab environments and partner directly with Engineering teams to identify defects and validate fixes.
• Develop mitigations, workarounds, and long‑term corrective actions.
• Collaborate directly with Engineering teams on defect identification, mitigation strategies, and product improvements.
• Mentor engineers and contribute to technical best practices and knowledge sharing.
• Act as a trusted technical advisor for customers and internal stakeholders.
• Drive operational excellence by developing technical documentation, knowledge base articles, repeatable troubleshooting methodologies, and scalable support processes that improve team effectiveness and streamline future customer support and escalation activities.

Requirements

• TS/SCI security clearance at time of hire
• Comfortable being on‑site 5 days a week in Herndon, VA from 9AM‑5PM EST.
• 10+ years of enterprise networking experience supporting large‑scale production environments.
• 5+ years of switching experience
• 5+ years in a senior escalation, TAC, Tier 3 Support, or Advanced Services role.
• Deep expertise with Juniper EX and QFX platforms.
• Strong knowledge of EVPN/VXLAN, BGP, OSPF, Layer 2/Layer 3 networking, and data center fabrics.
• Demonstrated experience performing advanced root cause analysis across networking, software, and hardware domains.
• Strong packet analysis and protocol troubleshooting skills, including analysis of packet captures, logs, and system diagnostics.
• Experience reproducing customer‑reported issues in laboratory environments and partnering directly with Engineering teams to identify defects and validate fixes
• Experience supporting mission‑critical Federal, DoD, Intelligence Community, or other secure environments.
• Strong communication skills with the ability to manage technical and executive stakeholders during critical situations.
• Preferable Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience with Juniper EX and QFX platforms.
• Experience troubleshooting EVPN/VXLAN fabrics in production environments.
• Experience working directly with engineering teams to identify software and hardware defects, validate fixes, and improve product quality.
• Python or network automation experience.
• JNCIP, JNCIE, CCNP, or CCIE certifications.

Employment Pre‑requisites

The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

Estimated Min Rate: $126,000.00

Estimated Max Rate: $180,000.00

Estimated Min Rate: $126000.00

Estimated Max Rate: $180000.00