Senior Federal Networking Escalation Engineer (Juniper)

Socket.dev; Herndon (VA); On-site; USD 120,000 - 275,000; Full time

Benefits offered by this job

Health benefits

Career development

Inclusion & diversity

Job summary

Hewlett Packard Enterprise is seeking a Senior Technical Escalation Engineer (Federal Networking - Switching) to lead critical escalations in secure environments, focusing on Juniper EX/QFX switching platforms in DoD/IC contexts. Location: Herndon, VA (Onsite); Clearance: TS/SCI; Citizenship: US.

You will perform advanced root-cause analysis, mentor engineers, and collaborate with Engineering and Support teams to deliver fixes, mitigations, and durable improvements while maintaining

Qualifications

• 10+ years of enterprise networking in large-scale production environments.
• 5+ years of switching experience.
• 5+ years in a senior escalation, TAC, Tier 3, or Advanced Services role.
• Deep expertise with Juniper EX and QFX platforms.
• Strong knowledge of EVPN/VXLAN, BGP, OSPF, L2/L3 networking, and data center fabrics.
• Experience supporting mission-critical Federal/DoD/IC environments.

Responsibilities

• Lead resolution of high-priority and executive-level customer escalations.
• Serve as a senior GovTAC escalation point for Federal customers using Juniper switching technologies.
• Drive troubleshooting during Severity 1 incidents and outages.
• Perform advanced root cause analysis across networking, software, and hardware domains.
• Analyze packet captures, logs, protocol behavior, and diagnostics to isolate issues.
• Reproduce issues in lab environments and partner with Engineering to identify defects and validate fixes.
• Develop mitigations, workarounds, and long-term corrective actions.
• Collaborate with Engineering on defect identification and product improvements.
• Mentor engineers and contribute to technical best practices and knowledge sharing.
• Act as a trusted technical advisor for customers and internal stakeholders.
• Develop documentation, knowledge base, and scalable support processes for efficiency.

Skills

TS/SCI clearance

Onsite 5 days

Juniper switching

EVPN/VXLAN

BGP/O SFP

Packet analysis

Root-cause analysis

Executive stakeholder mgmt

Python / automation

Certifications (CCNP/CCIE/JNCIP)

Education

Bachelor's degree in CS/IT/Engineering

Tools

Juniper EX

Juniper QFX

Python

Job description

Hewlett Packard Enterprise is seeking a Senior Technical Escalation Engineer (Federal Networking - Switching) to lead critical escalations in secure environments, focusing on Juniper EX/QFX switching platforms in DoD/IC contexts. Location: Herndon, VA (Onsite); Clearance: TS/SCI; Citizenship: US.

You will perform advanced root-cause analysis, mentor engineers, and collaborate with Engineering and Support teams to deliver fixes, mitigations, and durable improvements while maintaining