Senior Network Escalation Engineer – Switching (TS/SCI Required)

HITEC; Herndon (VA); Sur place; USD 120 000 - 275 000; Plein temps

Résumé du poste

Hewlett Packard Enterprise seeks a Senior Technical Escalation Engineer to support federal networking environments, focusing on Juniper EX and QFX switching, EVPN/VXLAN, and data center fabrics. This on-site role in Herndon, VA requires TS/SCI clearance and U.S. citizenship.

You will lead high-priority escalations, perform root-cause analysis, collaborate with Engineering, and mentor junior engineers while driving best practices and documentation.

Qualifications

• TS/SCI security clearance at time of hire
• On-site 5 days a week in Herndon, VA
• 10+ years enterprise networking experience
• 5+ years switching experience
• 5+ years in a senior escalation, TAC, Tier 3, or Advanced Services role
• Deep Juniper EX/QFX expertise
• Strong EVPN/VXLAN, BGP, OSPF, L2/L3, data center fabrics knowledge
• Experience with mission-critical Federal/DoD/Intelligence environments
• Strong communication skills for executive stakeholders
• Bachelor’s or related field or equivalent practical experience

Responsabilités

• Lead high-priority and executive-level escalations.
• Serve as GovTAC escalation point for Federal customers using Juniper switching technologies.
• Drive troubleshooting during Severity 1 incidents and outages.
• Perform advanced root cause analysis across networking, software, and hardware domains.
• Analyze packet captures, logs, protocols, and diagnostics to isolate issues.
• Reproduce issues in lab environments and coordinate with Engineering to identify defects and fixes.
• Develop mitigations, workarounds, and long-term corrective actions.
• Collaborate with Engineering on defect identification and product improvements.
• Mentor engineers and share knowledge on best practices.
• Act as trusted technical advisor for customers and internal stakeholders.
• Develop technical documentation, knowledge bases, and scalable support processes.

Connaissances

TS/SCI security clearance

On-site accountability

Juniper EX/QFX

EVPN/VXLAN

BGP/O SPF

Senior escalation

Federal networking

Stakeholder communication

Formation

Bachelor's degree or equivalent

Description du poste

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Senior Technical Escalation Engineer (Federal Networking - Switching)

Location:Herndon, VA (Onsite)
Clearance:Active TS/SCI Required
Citizenship:U.S. Citizenship Required

HPE is seeking a Senior Technical Escalation Engineer to support mission-critical Federal customer environments leveraging Juniper Enterprise and Data Center networking solutions. In this highly visible role, you will lead the resolution of complex customer issues, drive root cause analysis, and serve as the senior technical authority during critical outages and executive-level escalations.

This position is focused on supporting Juniper Enterprise and Data Center Switching technologies, primarily EX and QFX platforms, within highly secure Federal and Intelligence Community environments. The successful candidate will possess deep switching expertise, advanced troubleshooting capabilities, and experience managing complex customer escalations in production networks

You will partner closely with customers, Engineering, Product Management, and Support teams to resolve technical challenges, improve product quality, and deliver exceptional customer outcomes.

What You'll Do

• Lead resolution of high-priority and executive-level customer escalations.
• Serve as a senior GovTAC escalation point for Federal customers using Juniper switching technologies.
• Drive troubleshooting efforts during Severity 1 incidents and production outages.
• Perform advanced root cause analysis across networking, software, and hardware domains.
• Analyze packet captures, logs, protocol behavior, and system diagnostics to isolate complex issues.
• Reproduce customer-reported issues in lab environments and partner directly with Engineering teams to identify defects and validate fixes.
• Develop mitigations, workarounds, and long-term corrective actions.
• Collaborate directly with Engineering teams on defect identification, mitigation strategies, and product improvements.
• Mentor engineers and contribute to technical best practices and knowledge sharing.
• Act as a trusted technical advisor for customers and internal stakeholders.
• Drive operational excellence by developing technical documentation, knowledge base articles, repeatable troubleshooting methodologies, and scalable support processes that improve team effectiveness and streamline future customer support and escalation activities

Requirements:

• TS/SCI security clearance at time of hire
• Comfortable being on-site 5 days a week in Herndon, VA from 9AM-5PM EST.
• 10+ years of enterprise networking experience supporting large-scale production environments.
• 5+ years of switching experience
• 5+ years in a senior escalation, TAC, Tier 3 Support, or Advanced Services role.
• Deep expertise with Juniper EX and QFX platforms.
• Strong knowledge of EVPN/VXLAN, BGP, OSPF, Layer 2/Layer 3 networking, and data center fabrics.
• Demonstrated experience performing advanced root cause analysis across networking, software, and hardware domains.
• Strong packet analysis and protocol troubleshooting skills, including analysis of packet captures, logs, and system diagnostics.
• Experience reproducing customer-reported issues in laboratory environments and partnering directly with Engineering teams to identify defects and validate fixes
• Experience supporting mission-critical Federal, DoD, Intelligence Community, or other secure environments.
• Strong communication skills with the ability to manage technical and executive stakeholders during critical situations.
• Preferable Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience with Juniper EX and QFX platforms.
• Experience troubleshooting EVPN/VXLAN fabrics in production environments.
• Experience working directly with engineering teams to identify software and hardware defects, validate fixes, and improve product quality.
• Python or network automation experience.
• JNCIP, JNCIE, CCNP, or CCIE certifications.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

TCP_05

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 119,500 - 275,000 in Virginia
The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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