Senior Network Engineer & TPM — Wireless Reliability

T-MOBILE USA, Inc.; Overland Park (KS); On-site; USD 88,000 - 159,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a senior technical product support role focused on maintaining and improving the reliability of wireless network products and services.

You will diagnose complex issues, lead cross-functional teams, and drive innovation to improve customer experience across ITIL processes and network platforms. You will act as a technical leader, coordinating with internal teams and partners to resolve Tier 3+ issues and ensure production-ready solutions, with emphasis on SMB to

Qualifications

• Bachelor's Degree plus 3 years of related work experience or equivalent
• Preferred fields of study: Electrical Engineering, Computer Science, Telecommunications, or related field
• 3-5 years leading ITIL Incident Management activities in a telecommunications environment
• 3-5 years managing cross-functional teams in engineering or product support roles
• More than 5 years developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments
• More than 5 years' experience designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks (i.e., MPLS, SDWAN)

Responsibilities

• Design and execute Business Value Testing (BVT) frameworks to validate platform performance against KPIs
• Collaborate with Product Managers to define acceptance criteria and success benchmarks
• Triage issues surfaced during testing with IT, Vendor, and QA teams and drive timely resolution
• Ensure enabling platform capabilities (offers, ordering, billing, fulfillment, UI/UX) meet requirements across SMB, Enterprise, FED/SLED
• Provide technical support across TFB opportunities to ensure successful customer integration
• Analyze customer business needs and present tailored technical product proposals for integration
• Resolve Tier 3+ customer-impacting issues to maintain service reliability
• Act as TPM to manage lifecycle of issues/defects from identification to production fix

Skills

Change Management

Cloud Technology

Cross-Functional Project Management

Customer Satisfaction

Network Analytics

Local Area Network

MPLS

Network Connectivity

Network Engineering

Network Management

Education

Bachelor's Degree

Electrical Engineering, Computer Science, Telecommunications or related field

Tools

LAN

MPLS

Job description

T-Mobile USA, Inc. is hiring for a senior technical product support role focused on maintaining and improving the reliability of wireless network products and services.

You will diagnose complex issues, lead cross-functional teams, and drive innovation to improve customer experience across ITIL processes and network platforms. You will act as a technical leader, coordinating with internal teams and partners to resolve Tier 3+ issues and ensure production-ready solutions, with emphasis on SMB to