Senior Network Engineer & Technical Product Lead

T-Mobile; Overland Park (KS); On-site; USD 88,000 - 159,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Senior Technical Product Support Lead in the United States to maintain and enhance reliability of wireless network products and services. You will diagnose complex issues, guide internal teams and external partners, and drive innovative solutions at a senior support level.

The role emphasizes TPM responsibilities, end-to-end issue lifecycle, and collaboration across IT, Product, and Network teams to sustain customer satisfaction and operational stability.

Qualifications

• Bachelor's Degree plus 3 years of related work experience or equivalent
• Preferred areas of study: Electrical Engineering, Computer Science, Telecommunications, or related field
• 3–5 years leading ITIL Incident Management activities in a telecommunications environment
• 3–5 years managing cross-functional teams in engineering or product support roles
• More than 5 years developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments
• More than 5 years' experience designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks (i.e., MPLS, SDWAN)
• Experience in managing cross-functional projects and driving customer-focused outcomes

Responsibilities

• Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against KPIs
• Collaborate with Product Managers to define acceptance criteria and success benchmarks of new features and offerings
• Partner with IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
• Ensure enabling platform capabilities such as offers, ordering, billing, fulfillment, UI/UX experience are delivered with high quality and are compliant with product requirements across SMB, Enterprise, FED/SLED
• Provide technical support across TFB business opportunities to ensure successful customer integration and implementation
• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction
• Assume the role of a TPM to ensure lifecycle management of issues/defects from identification to technical resolution and production implementation

Skills

Change Management

Cloud Technology

Cross-Functional Project Management

Customer Satisfaction

Network Analytics

LAN

MPLS

Network Connectivity

Network Engineering

Network Management

Education

Bachelor's Degree in Electrical Engineering, Computer Science, Telecommunications or related field

Electrical Engineering

Computer Science

Telecommunications

Tools

MPLS

LAN

Job description

T-Mobile is seeking a Senior Technical Product Support Lead in the United States to maintain and enhance reliability of wireless network products and services. You will diagnose complex issues, guide internal teams and external partners, and drive innovative solutions at a senior support level.

The role emphasizes TPM responsibilities, end-to-end issue lifecycle, and collaboration across IT, Product, and Network teams to sustain customer satisfaction and operational stability.