Lead Wireless Network Engineer & TPM

T-MOBILE USA, Inc.; Bellevue (WA); On-site; USD 88,000 - 159,000; Full time

Benefits offered by this job

Annual bonus

Stock grants

401(k)

Job summary

T-Mobile USA, Inc. is seeking a senior technical specialist to maintain and improve reliability of wireless network products and services. You will diagnose complex issues, guide internal teams, and collaborate with partners to ensure high-quality, scalable solutions.

The role emphasizes leadership in incident management, network testing, and lifecycle execution, impacting customer satisfaction and service stability across SMB, Enterprise, and government segments.

Qualifications

• Bachelor's Degree plus 3 years of related work experience OR a combination of education and experience deemed equivalent
• Preferred areas of study: Electrical Engineering, Computer Science, Telecommunications, or related field

Responsibilities

• Product Validation & Testing: Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against defined KPIs; analyze results and deliver actionable recommendations
• Product Validation & Testing: Collaborate with Product Managers to define acceptance criteria and success benchmarks of new features and offerings
• Product Validation & Testing: Partner with IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
• Product Validation & Testing: Ensure enabling platform capabilities such as offers, ordering, billing, fulfillment, UI/UX experience are delivered with high quality and are compliant with product requirements across all business segments including SMB, Enterprise, FED/SLED
• Advanced Product Support: Provide technical support across TFB business opportunities to ensure successful customer integration and implementation
• Advanced Product Support: Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Advanced Product Support: Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction
• Advanced Product Support: Assume the role of a TPM to ensure lifecycle management of issues/defects from identification to technical resolution and implementation in production for the fix

Skills

Change Management

Cloud Technology

Cross-Functional Project Management

Customer Satisfaction

Network Analytics

Education

Bachelor's Degree + 3 years experience

Electrical Engineering, Computer Science, Telecommunications

Tools

LAN

MPLS

Network Connectivity

Network Engineering

Network Management

Job description

T-Mobile USA, Inc. is seeking a senior technical specialist to maintain and improve reliability of wireless network products and services. You will diagnose complex issues, guide internal teams, and collaborate with partners to ensure high-quality, scalable solutions.

The role emphasizes leadership in incident management, network testing, and lifecycle execution, impacting customer satisfaction and service stability across SMB, Enterprise, and government segments.