Senior Network Engineer & TPM - Wireless & Product Support

T-MOBILE USA, Inc.; Irving (TX); On-site; USD 88,000 - 159,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a senior technical product support leader to maintain and improve wireless network products and services. You will diagnose complex issues, provide guidance to internal teams, and drive robust, reliable customer experience across multiple platforms.

The role emphasizes lifecycle management of issues, collaboration with product managers, and delivering high-quality solutions that enhance service stability and customer satisfaction.

Qualifications

• Bachelor's Degree or equivalent with 3 years related experience.
• Preferred fields: Electrical Engineering, Computer Science or Telecommunications.
• 3–5 years ITIL Incident Management in telecom environments.
• 5+ years designing and supporting cellular core, RAN and wireline networks.
• 3–5 years managing cross-functional engineering or product support teams.

Responsibilities

• Design and execute BVT frameworks to validate IT platform performance against KPIs.
• Define acceptance criteria with Product Managers for new features.
• Collaborate with IT, Vendor and QA to triage issues and drive timely resolution.
• Ensure platform capabilities (offers, ordering, billing, UI/UX) meet requirements across SMB, Enterprise, FED/SLED.

Skills

Change Management

Cloud Technology

Cross-Functional Project Management

Customer Satisfaction

Network Analytics

LAN

MPLS

Network Connectivity

Network Engineering

Network Management

Education

Bachelor's Degree + 3 years related experience

Electrical Engineering, Computer Science, Telecommunications or related field

Job description

T-Mobile USA, Inc. is seeking a senior technical product support leader to maintain and improve wireless network products and services. You will diagnose complex issues, provide guidance to internal teams, and drive robust, reliable customer experience across multiple platforms.

The role emphasizes lifecycle management of issues, collaboration with product managers, and delivering high-quality solutions that enhance service stability and customer satisfaction.