Senior Network Reliability & Product Support Engineer

tmobile; Overland Park (KS); On-site; USD 88,000 - 159,000; Full time

Job summary

T-Mobile in Overland Park, KS is seeking a senior Product Validation & Advanced Product Support leader to maintain and improve the reliability of wireless network products through expert technical support. You will lead cross-functional teams and guide incident management across ITIL practices.

This role focuses on testing, triage, and resolution, collaborating with product managers and partners to deliver high-quality features across offers, ordering, billing, and fulfillment, with impact

Qualifications

• Bachelor's Degree plus 3 years of related work experience or a combination deemed equivalent
• Preferred areas of study: Electrical Engineering, Computer Science, Telecommunications, or related field
• 3-5 years leading ITIL Incident Management activities in a telecommunications environment
• 3-5 years managing cross-functional teams in engineering or product support roles
• More than 5 years developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments
• More than 5 years' experience designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks (e.g., MPLS, SDWAN)

Responsibilities

• Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against KPIs
• Collaborate with Product Managers to define acceptance criteria and success benchmarks
• Partner with IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
• Ensure enabling platform capabilities such as offers, ordering, billing, fulfillment, UI/UX experience across all business segments

Skills

Change Management

Cloud Technology

Cross-Functional Project Management

Customer Satisfaction

Network Analytics

Local Area Network

MPLS

Network Connectivity

Network Engineering

Network Management

Education

Bachelor's Degree

Job description

T-Mobile in Overland Park, KS is seeking a senior Product Validation & Advanced Product Support leader to maintain and improve the reliability of wireless network products through expert technical support. You will lead cross-functional teams and guide incident management across ITIL practices.

This role focuses on testing, triage, and resolution, collaborating with product managers and partners to deliver high-quality features across offers, ordering, billing, and fulfillment, with impact