Senior NetSuite Solutions Client Success Manager

Baker Tilly (US); Frisco (TX); On-site; USD 86,000 - 135,000; Full time

Job summary

Baker Tilly is seeking a Client Success Manager to join the NetSuite Practice within the Digital Advisory Services group. You will manage a portfolio of Strategic Enterprise, Growth, and Mid-Market clients, acting as a trusted advisor before, during, and after engagements.

You will lead cross-functional teams to scope and win NetSuite licenses, renewals, and services, while driving client success, retention, and growth across the portfolio.

Qualifications

• Bachelor’s degree required; 5+ years leading enterprise client relationships in tech consulting or IT services.
• Experience managing IT project services sales cycles from identification to close, including scope and proposals.
• Experience with NetSuite ecosystem, license renewal, SuiteApps, and cross-sell opportunities.

Responsibilities

• Own and grow a diverse client portfolio including Strategic Enterprise, Growth, and Mid-Market accounts.
• Build executive relationships (CFO/COO/IT leaders) and act as trusted advisor through lifecycle.
• Lead cross-functional pursuit teams to scope and close NetSuite license, renewal, and services projects.
• Manage post-sale client success relationship, monitor delivery health, and drive renewals and expansions.
• Collaborate with marketing and sales to support client communications and events.
• Maintain accurate CRM data, forecast, and pipeline reporting.

Skills

NetSuite expertise

Executive stakeholder management

Sales cycle management

Account growth strategy

Cross-functional collaboration

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Job description

Baker Tilly is seeking a Client Success Manager to join the NetSuite Practice within the Digital Advisory Services group. You will manage a portfolio of Strategic Enterprise, Growth, and Mid-Market clients, acting as a trusted advisor before, during, and after engagements.

You will lead cross-functional teams to scope and win NetSuite licenses, renewals, and services, while driving client success, retention, and growth across the portfolio.