Remote NetSuite Solutions Client Success Manager

Baker Tilly (US); Houston (TX); Hybrid; USD 86,000 - 135,000; Full time

Job summary

Baker Tilly is seeking a Client Success Manager for its NetSuite Practice. You will manage a portfolio of Strategic Enterprise, Growth, and Mid‑Market clients, driving renewal and growth opportunities within ERP deployments.

You will lead cross‑functional pursuit teams, build executive relationships with CFOs and IT leaders, and partner with sales and marketing to deliver integrated software and services solutions across the NetSuite ecosystem.

Qualifications

• Bachelor’s degree in a relevant field and 5+ years of related professional experience managing a portfolio of strategic, enterprise‑level client relationships in technology consulting, customer success, or IT engagement management.
• Experience managing IT project services sales cycles, including identifying opportunities within existing accounts, partnering with technical solution architects to scope engagements, and presenting services project proposals through to close.
• At least two years of NetSuite ecosystem experience, including license and renewal sales, SuiteApps, complementary third‑party solutions, and the ability to position software and services together as an integrated solution for finance, procurement, and business operations leaders.
• Proven ability to build and sustain executive‑level relationships (CFO, COO, controller, and IT leadership) across strategic accounts, serving as the client’s trusted advisor before, during, and after the sale.
• Strong team selling skills, with experience orchestrating cross‑functional pursuit teams (sales, solution architects, PMO, and delivery leaders) to facilitate and manage services project sales, and comfort selling both software products and professional services as part of an integrated account strategy.

Responsibilities

• Own the portfolio including Strategic Enterprise, Growth, and Mid‑Market clients, with tailored engagement plans.
• Build executive relationships with CFOs, COOs, controllers, and IT leaders, serving as trusted advisor throughout the lifecycle.
• Lead cross‑functional pursuit teams to scope NetSuite engagements and drive close of license, renewal, and services opportunities.
• Own ongoing client success relationship after projects go live, monitor delivery health, and drive renewals and expansion.
• Collaborate with sales, delivery, product, and marketing to support client communications and events.

Skills

NetSuite experience

Executive relationships

Team selling

Client success & renewals

Data analysis & CRM

Marketing content support

Organizational skills

Multitasking & prioritization

Communication skills

Remote/hybrid adaptability

Travel ability

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

HighSpot

ZoomInfo

Job description

Baker Tilly is seeking a Client Success Manager for its NetSuite Practice. You will manage a portfolio of Strategic Enterprise, Growth, and Mid‑Market clients, driving renewal and growth opportunities within ERP deployments.

You will lead cross‑functional pursuit teams, build executive relationships with CFOs and IT leaders, and partner with sales and marketing to deliver integrated software and services solutions across the NetSuite ecosystem.