Client Success Manager - NetSuite Solutions

Baker Tilly Advisory Group; Chicago (IL); On-site; USD 95,000 - 140,000; Full time

Job summary

Baker Tilly's NetSuite Solutions practice is one of the fastest-growing technology consulting groups in the firm. We are seeking a Client Success Manager to join our experienced NetSuite Practice Client Success team within Baker Tilly's Professional Sales Organization (PSO).

Leveraging the resources, tools, and expertise of the PSO, this role will collaborate closely with Client Success and NetSuite Practice colleagues to advance shared sales, client success, and growth objectives.

Responsibilities

• Own and grow a diverse portfolio including Strategic Enterprise, Growth and Mid-Market clients.
• Build and sustain executive-level relationships with CFOs, COOs, IT leaders involved in ERP decisions.

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description

Baker Tilly's NetSuite Solutions practice is one of the fastest-growing technology consulting groups in the firm. As an Oracle NetSuite partner operating under a Transaction Management Agreement (TMA), we sell both the NetSuite license and the implementation services that surround it, giving us a complete, differentiated offering in the mid-market ERP space.

We are seeking a Client Success Manager to join our experienced NetSuite Practice Client Success team within Baker Tilly's Professional Sales Organization (PSO). Leveraging the resources, tools, and expertise of the PSO, this role will collaborate closely with Client Success and NetSuite Practice colleagues to advance shared sales, client success, and growth objectives. The NetSuite Practice is part of Baker Tilly's Digital Advisory Services group.

The Client Success Manager is a senior, quota-aligned role accountable for a portfolio of client relationships that includes a significant number of Strategic Enterprise clients alongside Growth and Mid-Market clients. The Manager adapts the depth and cadence of engagement to each client's tier and potential, while serving as the client's trusted advisor before, during, and after the sale: leading the pursuit of NetSuite license, renewal, and services project opportunities within assigned accounts, orchestrating cross-functional pursuit teams to scope and close engagements, and owning the ongoing client success relationship after projects are sold and delivered. The Manager is also expected to model best practices for the team, contribute to the continuous improvement of client success and sales operations processes, and provide informal guidance to less-tenured Client Success colleagues.

Grit is central to success in this role. We define grit as a commitment to long-term client success, demonstrated through consistent effort, resilience in the face of obstacles, and the passion to persist until goals are achieved, even when progress is slow or challenges arise. Client success is built over multiple renewal cycles, complex project engagements, and sometimes difficult moments, and the Manager is expected to bring that persistence to every account in the portfolio.

Key Responsibilities

Strategic Client Relationship Management

Own and grow a diverse portfolio that includes a significant number of Strategic Enterprise clients as well as Growth and Mid-Market clients, developing and executing account plans aligned with client tiering, business priorities, and Baker Tilly's practice objectives.

Build and sustain executive-level relationships, including CFOs, COOs, controllers, and IT leaders involved in ERP decisions, serving as the client's trus