Remote-Ready NetSuite Client Success Lead

Baker Tilly (US); Chicago (IL); Hybrid; USD 86,000 - 135,000; Full time

Benefits offered by this job

Comprehensive compensation andBenefits

Job summary

Baker Tilly is seeking a Client Success Manager for its NetSuite Practice within the Professional Sales Organization in Chicago. You will manage a portfolio including Strategic Enterprise, Growth, and Mid-Market clients, acting as a trusted advisor before, during, and after the sale, guiding license renewals and services opportunities.

The role emphasizes cross-functional collaboration, client retention, and revenue growth across ERP solutions with a focus on long-term client success.

Qualifications

• Experience managing IT project services sales cycles from identification to close.
• Ability to build executive relationships across strategic accounts.
• Knowledge of NetSuite ecosystem and renewals.

Responsibilities

• Own and grow a diverse portfolio including Strategic Enterprise and Growth clients.
• Lead executive-level engagement and business reviews with client stakeholders.
• Coordinate cross-functional pursuit teams to scope and close NetSuite engagements.
• Own ongoing client success relationship post-delivery and renewals.
• Help improve client success and sales operations processes.

Skills

Executive relationships

NetSuite experience

Sales cycle management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Salesforce

HighSpot

Job description

Baker Tilly is seeking a Client Success Manager for its NetSuite Practice within the Professional Sales Organization in Chicago. You will manage a portfolio including Strategic Enterprise, Growth, and Mid-Market clients, acting as a trusted advisor before, during, and after the sale, guiding license renewals and services opportunities.

The role emphasizes cross-functional collaboration, client retention, and revenue growth across ERP solutions with a focus on long-term client success.