Senior NetSuite ERP Client Success Manager

Baker Tilly Advisory Group, LP; Chicago (IL); On-site; USD 86,000 - 135,000; Full time

Job summary

Baker Tilly Advisory Group, LP is seeking a Client Success Manager for its NetSuite Practice. You will manage a portfolio of Strategic Enterprise, Growth, and Mid-Market clients, driving renewal, expansion, and retention while collaborating with cross-functional teams.

The role emphasizes executive engagement, pipeline development, and delivering integrated software and services to finance, procurement, and operations leaders.

Qualifications

• Bachelor's degree in a relevant field and 5+ years of related professional experience in technology consulting or IT engagement management.
• Experience managing IT project services sales cycles from identification through close and client engagement.
• At least two years of NetSuite ecosystem experience including licenses, renewals, SuiteApps, and related solutions.

Responsibilities

• Own and grow a diverse portfolio that includes Strategic Enterprise, Growth, and Mid-Market clients.
• Build executive-level relationships with CFOs, COOs, controllers, and IT leaders involved in ERP decisions.
• Lead cross-functional pursuit teams to scope NetSuite engagements and close opportunities.
• Own the ongoing client success relationship after services projects are sold and delivered.
• Monitor client satisfaction, drive renewals, expansion, and long-term retention across the portfolio.
• Collaborate with Sales, Marketing & Delivery teams for client communications, events, and outreach.
• Maintain complete and accurate data in Salesforce and related systems.

Skills

NetSuite ERP

Executive relationships

Cross-functional selling

Client success

Strategic account

Education

Bachelor's degree

Tools

Salesforce

HighSpot

ZoomInfo

Job description

Baker Tilly Advisory Group, LP is seeking a Client Success Manager for its NetSuite Practice. You will manage a portfolio of Strategic Enterprise, Growth, and Mid-Market clients, driving renewal, expansion, and retention while collaborating with cross-functional teams.

The role emphasizes executive engagement, pipeline development, and delivering integrated software and services to finance, procurement, and operations leaders.