Senior NetSuite Client Success Manager – Remote

Baker Tilly (US); Tampa (FL); Hybrid; USD 86,000 - 135,000; Full time

Job summary

Baker Tilly's NetSuite Solutions practice is seeking a Client Success Manager to join the Professional Sales Organization. You will manage a portfolio of client relationships, align engagement plans with client priorities, and drive renewal and growth opportunities across enterprise and mid-market segments.

The role emphasizes executive engagement, collaboration with solution architects, and ongoing client success activities post-implementation, in a dynamic advisory environment.

Qualifications

• Experience managing IT project services sales cycles and pursuing opportunities within existing accounts.
• Ability to build executive-level relationships (CFO/COO/IT leaders) across strategic accounts.
• Experience with NetSuite license, renewal sales, SuiteApps, and value selling for finance/procurement.

Responsibilities

• Own and grow a portfolio including Strategic Enterprise, Growth, and Mid-Market clients.
• Build executive-level relationships with CFOs, COOs, controllers, and IT leaders involved in ERP decisions.
• Lead cross-functional pursuit teams to scope NetSuite engagements and close deals.
• Own the ongoing client success relationship after services projects are delivered.
• Monitor delivery health and drive renewals, expansion, and client retention.

Skills

NetSuite ERP

Executive relationships

Sales cycle management

Cross-functional collaboration

Data analysis / CRM

Education

Bachelor's degree in a relevant field

Job description

Baker Tilly's NetSuite Solutions practice is seeking a Client Success Manager to join the Professional Sales Organization. You will manage a portfolio of client relationships, align engagement plans with client priorities, and drive renewal and growth opportunities across enterprise and mid-market segments.

The role emphasizes executive engagement, collaboration with solution architects, and ongoing client success activities post-implementation, in a dynamic advisory environment.