Strategic NetSuite Client Success Manager

Baker Tilly International

United States

Remote

USD 86,000 - 135,000

Full time

3 days ago

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Job summary

Baker Tilly’s NetSuite Solutions practice is a fast-growing technology consulting group focused on Oracle NetSuite implementations, optimization, and managed services. The Client Success Manager will own a mix of Strategic Enterprise, Growth, and Mid-Market accounts, coordinating cross-functional teams to drive license, renewal, and services opportunities.

The role emphasizes executive engagement, long-term client success, and collaboration with sales, delivery, and product teams across remote,

Qualifications

Bachelor’s degree in a relevant field and 5+ years of related professional experience.
Experience managing IT project services sales cycles, including identifying opportunities and presenting proposals through close.
At least two years of NetSuite ecosystem experience, including license and renewal sales and SuiteApps.

Responsibilities

Own and grow a diverse portfolio with Strategic Enterprise and Growth/Mid-Market clients.
Build executive-level relationships with CFOs, COOs, controllers, and IT leaders.
Lead cross-functional pursuit teams to scope NetSuite engagements and close opportunities.
Monitor delivery health and manage renewals, expansions, and retention across the portfolio.
Support client communications and content creation for newsletters and marketing materials.