Senior NetSuite Client Success Manager

Baker Tilly (US); Madison (WI); On-site; USD 86,000 - 135,000; Full time

Job summary

Baker Tilly is seeking a Client Success Manager for the NetSuite Practice within its Professional Sales Organization. You will manage a portfolio of Strategic Enterprise, Growth and Mid-Market clients, guiding license renewals, services proposals, and cross-functional engagements.

You will build executive relationships with CFOs and IT leaders, partner with solution architects, and drive renewals, expansions, and long-term client success across the portfolio, while contributing to sales

Qualifications

• Bachelor’s degree and 5+ years managing strategic, enterprise-level client relationships in technology consulting, customer success, or IT engagement management.
• Experience managing IT project services sales cycles from identification through close and managing ongoing client relationships.
• At least two years of NetSuite ecosystem experience, including license and renewal sales, SuiteApps, and related solutions.

Responsibilities

• Own and grow a diverse portfolio including Strategic Enterprise, Growth and Mid-Market clients with tailored account plans and tiering.
• Build executive-level relationships with CFOs, COOs, controllers and IT leaders involved in ERP decisions.
• Manage IT project services sales cycles from opportunity identification through close and presenting proposals.
• Own ongoing client success relationships after services projects are delivered, driving renewals and expansions.
• Coordinate cross-functional pursuit teams and ensure alignment across sales, delivery, and support.

Skills

NetSuite experience

Executive relationships

Cross-functional selling

Renewals & upsell

Data analysis & reporting

Remote/hybrid collaboration

Travel readiness

Education

Bachelor’s degree

Tools

Salesforce

HighSpot

ZoomInfo

Job description

Baker Tilly is seeking a Client Success Manager for the NetSuite Practice within its Professional Sales Organization. You will manage a portfolio of Strategic Enterprise, Growth and Mid-Market clients, guiding license renewals, services proposals, and cross-functional engagements.

You will build executive relationships with CFOs and IT leaders, partner with solution architects, and drive renewals, expansions, and long-term client success across the portfolio, while contributing to sales