Senior NetSuite Client Success Manager

Baker Tilly Canada; Tampa (FL); On-site; USD 86,000 - 135,000; Full time

Job summary

Baker Tilly is seeking a Client Success Manager for its NetSuite Practice in Tampa. You will manage a portfolio of strategic and mid-market clients, driving renewal and upsell opportunities while collaborating with sales, solution architects, PMO, and delivery teams.

The role emphasizes executive engagement, cross-functional collaboration, and ongoing client success after project delivery, with a focus on long-term retention and growth.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years managing strategic, enterprise client relationships in tech consulting or IT engagement.
• Experience with NetSuite ERP license, renewal sales, SuiteApps, and related solutions.

Responsibilities

• Manage a portfolio of Strategic Enterprise and Growth/Mid-Market clients.
• Own and drive license renewals, upsells, and renewal strategies for NetSuite in assigned accounts.
• Lead cross-functional pursuit teams to scope and close services projects.
• Maintain executive-level relationships and ensure client satisfaction across the lifecycle.

Skills

NetSuite ERP

Executive relationships

Team selling

Client success

Renewals

Education

Bachelor's degree

Tools

Salesforce

CRM tools

Job description

Baker Tilly is seeking a Client Success Manager for its NetSuite Practice in Tampa. You will manage a portfolio of strategic and mid-market clients, driving renewal and upsell opportunities while collaborating with sales, solution architects, PMO, and delivery teams.

The role emphasizes executive engagement, cross-functional collaboration, and ongoing client success after project delivery, with a focus on long-term retention and growth.