Senior Multilingual Support Exec (Italian & French) - Remote

Nivoda; United States; À distance; GBP 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Remote work

Growth opportunities

Vibrant culture

Résumé du poste

Join Nivoda as a Senior Customer Support Executive. You will handle inquiries via live chat, WhatsApp and email, resolve day-to-day client issues related to logistics and orders, and act as the voice of the customer internally.

You will onboard/train new joiners, coach colleagues, manage escalations, and support daily operations across departments. We are seeking a problem-solver with a customer-centric approach to drive impact in a rapidly evolving industry.

Qualifications

• Minimum 5+ years experience in online customer support, live chat, and calls.
• 100% ownership and customer-first mindset.
• Excellent cross-functional collaboration skills.
• Native or full professional proficiency in English, Italian and French.
• Fluency in Spanish is highly desirable.

Responsabilités

• Resolve customer issues with fast response times.
• Adapt to a fast-paced scale-up environment and stay ahead of product releases.
• Be measured by team KPIs; you may set personal KPIs.
• Collaborate with other teams to tackle root causes.
• Answer inquiries via live chat, WhatsApp, and email.
• Onboard and train new joiners.
• Coach colleagues and handle escalations.
• Support day-to-day operations.
• Work closely with teams across the business.

Connaissances

5+ years experience

Customer-first mindset

Multitasking

Proactive thinking

Cross-functional collaboration

English, Italian & French fluency

Outils

Zendesk experience

Description du poste

Join Nivoda as a Senior Customer Support Executive. You will handle inquiries via live chat, WhatsApp and email, resolve day-to-day client issues related to logistics and orders, and act as the voice of the customer internally.

You will onboard/train new joiners, coach colleagues, manage escalations, and support daily operations across departments. We are seeking a problem-solver with a customer-centric approach to drive impact in a rapidly evolving industry.