Italian-Speaking Frontline Support Pro

Employers from Greece; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

Two extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Frontline Support Representative to be the first point of contact for Italian-speaking clients. You will deliver frontline support across phone, email, and live chat, handling product inquiries, account issues, and complaints with a customer-centric approach.

The role requires fluency in Italian and English, strong communication skills, and the ability to thrive in a fast-paced environment while using CRM software to document

Qualifications

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service or a support role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer-centric service.
• Able to thrive in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM software and basic computer skills.

Responsibilities

• Deliver frontline support to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about products, services, and account issues.
• Troubleshoot and resolve customer complaints to boost satisfaction.
• Document all customer interactions in the CRM system for follow-up and reporting.
• Collaborate with team members to maintain high service standards and improve experiences.
• Identify opportunities for service improvements and contribute to best practices.

Skills

Italian language

English language

Customer service

Problem solving

Multitasking

CRM software

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Frontline Support Representative to be the first point of contact for Italian-speaking clients. You will deliver frontline support across phone, email, and live chat, handling product inquiries, account issues, and complaints with a customer-centric approach.

The role requires fluency in Italian and English, strong communication skills, and the ability to thrive in a fast-paced environment while using CRM software to document