Remote Customer Support Executive - 6-Month FTC

Nivoda; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Vibrant company culture

Growth and learning opportunities

Exponential expansion phase

Job summary

Nivoda is seeking a Customer Support Executive for a fully remote role in the United States. You will handle inquiries via live chat, WhatsApp, and email, resolve logistics and order issues, and act as the voice of the customer across teams. This 6-month FTC starts immediately with a fast-growing, collaborative culture.

Ideal candidates have at least 2 years in online support, a customer-first mindset, and strong cross-functional collaboration skills to drive swift, effective resolutions.

Qualifications

• Minimum 2 years experience in online customer support, live chat, and calls.
• 100% ownership and customer-first mindset.
• Organisation and ability to multitask across different platforms.
• Proactivity and forward thinking.
• Assertive nature and ability to be the voice of the customer when communicating internally.
• Excellent cross-functional collaboration skills.

Responsibilities

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. In addition, you'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
• You’ll be working together with other teams in the business to tackle root causes of customer issues.
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

Skills

Customer support

Ownership mindset

Multitasking

Proactivity

Voice of the customer

Cross-functional collaboration

Tools

Zendesk

Job description

Nivoda is seeking a Customer Support Executive for a fully remote role in the United States. You will handle inquiries via live chat, WhatsApp, and email, resolve logistics and order issues, and act as the voice of the customer across teams. This 6-month FTC starts immediately with a fast-growing, collaborative culture.

Ideal candidates have at least 2 years in online support, a customer-first mindset, and strong cross-functional collaboration skills to drive swift, effective resolutions.