Italian-Speaking Customer Experience Specialist

Employers from Greece; United States; Remote; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Zusammenfassung

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Care Agent to deliver outstanding service to Italian-speaking clients via phone, email and chat. You will handle inquiries, complaints, and requests, while maintaining CRM records and staying up-to-date on products and services.

A strong emphasis on communication and problem-solving is essential. The role offers competitive compensation with a monthly salary, plus a monthly bonus, fully paid training, relocation

Qualifikationen

• Fluency in Italian and English, both written and spoken.
• Experience in customer service or related field is a plus.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities with a dedication to customer satisfaction.
• Proficient in using customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A genuine interest in helping customers and providing excellent service.

Aufgaben

• Deliver outstanding customer care to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and requests, ensuring a high level of service.
• Resolve customer issues effectively and efficiently to enhance satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Stay informed about products and services to provide knowledgeable assistance and recommendations.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Participate in training to improve product knowledge and customer service skills.

Kenntnisse

Italian language

English language

Customer service

Communication skills

Problem solving

CRM software

Microsoft Office

Detail oriented

Tools

CRM software

Microsoft Office

Jobbeschreibung

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Care Agent to deliver outstanding service to Italian-speaking clients via phone, email and chat. You will handle inquiries, complaints, and requests, while maintaining CRM records and staying up-to-date on products and services.

A strong emphasis on communication and problem-solving is essential. The role offers competitive compensation with a monthly salary, plus a monthly bonus, fully paid training, relocation