Remote Customer Support Specialist – Logistics & Issues

Nivoda; United States; Remote; USD 42,000 - 61,000; Full time

Job summary

Nivoda is seeking an experienced Customer Support professional to ensure a seamless journey for customers across logistics, orders, and website issues. You will act as the voice of the customer, collaborating with multiple departments to resolve day-to-day challenges.

The role demands 2+ years in online customer support, live chat, and calls, with a proactive, customer-first mindset in a fast-growing, fully remote US team. Monday–Friday, 10AM–7PM EST coverage.

Qualifications

• 2+ years experience in online customer support, live chat, and calls.

Responsibilities

• Ensure customers have a seamless journey with Nivoda.
• Handle day-to-day client issues related to logistics, orders, and website bugs.
• Be the voice of the customer internally, collaborating with all departments.

Skills

Customer support

Live chat

Phone calls

Job description

Nivoda is seeking an experienced Customer Support professional to ensure a seamless journey for customers across logistics, orders, and website issues. You will act as the voice of the customer, collaborating with multiple departments to resolve day-to-day challenges.

The role demands 2+ years in online customer support, live chat, and calls, with a proactive, customer-first mindset in a fast-growing, fully remote US team. Monday–Friday, 10AM–7PM EST coverage.